PATCHOULI OIL

Return Policy:

Duration:

Our return policy is valid for a period of 14 days from the date of receiving the product.

Return Options:

Customers have the flexibility to return the product either before or after opening it.

Conditions for Return:
For a return to be processed, the following conditions must be met:

Quality Dissatisfaction:

If, upon opening the package, the customer finds the product quality unsatisfactory, they should:
Contact us promptly.
Send photos of the product for verification.

Verification Process:

After receiving the photos, we will verify the quality concerns.
If approved, we will schedule the return and initiate a refund for the product price.

Product Condition:

Customers are required to keep the product in proper condition until the return is completed.

Additional Verification:

Upon receiving the returned product, we will:
Reassess the product quality.
Compare it with the original package weight and the quality of products from the existing batch.

Customer Update:

We will provide the customer with an update regarding the status of the return and the resolution.

This process ensures a thorough and fair evaluation of product quality and allows us to maintain high standards.

Refund Policy:

Late or Missing Refunds:
If you are expecting a refund and have not received it, please follow these steps:

Check Bank Account:

Verify your bank account to ensure the refund has not been processed.

Credit Card Company Contact:

Contact your credit card company.
Allow some time for the refund to be officially posted, as there may be processing delays.

Bank Communication:

Reach out to your bank.
Be aware that there is typically a processing time before a refund is reflected in your account.

Further Assistance:

If, after completing the above steps, you still have not received your refund, please contact us at gawade.prasad13@gmail.com.

We are committed to ensuring a prompt and smooth refund process for our customers, and we appreciate your cooperation in following these steps.

Exchange Policy:

We understand that circumstances may arise where customers seek exchanges for their purchased products. To facilitate a smooth exchange process, please adhere to the following guidelines:

Original Condition:

We accept exchanges only if the product is returned in its original condition, unaltered, and unused.

Weight and Quality Integrity:

The exchanged product must maintain the same weight as specified in the original package.
Quality must be preserved, ensuring that the product has not undergone any changes or modifications.
Initiating an Exchange:

Customers desiring an exchange should contact our customer service team to initiate the process.

Verification Process:

Upon receiving the returned product, we will conduct a thorough examination to ensure it meets the specified conditions.
Exchange Approval:

If the product qualifies for an exchange, we will proceed with the exchange process promptly.

Communication:

Throughout the exchange process, our customer service team will keep you informed about the status and resolution.

Our commitment is to provide a fair and transparent exchange experience, and we appreciate your cooperation in adhering to these guidelines. For any exchange-related inquiries, please contact us at gawade.prasad13@gmail.com. or whats app on 8879363648

Shipping Policy

Order Preparation Time:

Standard time required to prepare an order is 1-2 days. Customers will be notified beyond this timeframe.

Possible Delays:

Delays may occur due to unforeseen circumstances with our delivery partners.

Address Accuracy:

Customers are responsible for entering a correct and complete delivery address.
We may contact the customer if the address is found to be incomplete.
Orders may be placed on hold until communication with the customer is established in cases of incorrect or incomplete addresses.

Standard Shipping Duration:

Within Maharashtra: 1-3 days
Goa, Gujarat, Daman & Diu, Dadra & Nagar Haveli: 1-3 days
Karnataka, Tamil Nadu, Pondicherry, Andhra Pradesh: 2-4 days
Kerala: 4-5 days
Jammu & Kashmir: 5-6 days
Punjab, Chandigarh, Uttarakhand, Himachal Pradesh: 4-5 days
Delhi NCR, Haryana, Uttar Pradesh, Rajasthan: 2-5 days
Guwahati, North East: 5-7 days
Bihar, Jharkhand, Orissa, West Bengal: 2-5 days
Chhattisgarh, Madhya Pradesh: 2-4 days
Warehouse Location:

Our warehouse is situated in Mumbai Masala Market, and all shipments originate from Mumbai.

Shipping Rates

Prepaid orders and Cash on delivery orders ,shipping rates will be calculated at checkout window depending on quantity and weight of total orders.

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